Privacy Policy
Tullahoma Integrated Health DBA Tullahoma Chiropractic Center ("we," "our," "us," or "the Practice") respects your privacy and is committed to explaining how personal information is collected, used, and protected when you visit our website, contact our office, or request information about our chiropractic services.
This Privacy Policy addresses general website information practices and communications. It does not replace any separate Notice of Privacy Practices required under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") or other applicable healthcare privacy laws.
1. Information We Collect
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Telephone number
- Mailing address
- Appointment requests
- Contact form submissions
- General inquiries
- Communication preferences
- SMS consent and opt-in records
When you receive healthcare services from our Practice, additional information may be collected and maintained in accordance with applicable healthcare privacy requirements.
This may include medical histories, clinical records, treatment information, and other information necessary for patient care.
We may also collect certain technical information through website technologies, including IP addresses, browser information, device type, and website activity.
2. How We Use Your Information
We may use collected information to:
- Respond to questions and inquiries
- Schedule and manage appointments
- Communicate with prospective and existing patients
- Provide administrative support
- Deliver authorized SMS messages
- Maintain communication preferences
- Improve website functionality
- Support website security
- Meet applicable legal and regulatory obligations
Patient health information is used and disclosed according to applicable healthcare privacy requirements.
3. Healthcare Information and HIPAA
Certain information maintained by the Practice may qualify as protected health information under HIPAA.
Where HIPAA applies, the Practice handles protected health information in accordance with applicable requirements and its Notice of Privacy Practices.
The Practice's separate HIPAA Notice of Privacy Practices, when applicable, provides additional details regarding permitted uses and disclosures of protected health information, patient rights, and relevant privacy procedures.
General website forms and standard text messaging may not be appropriate for transmitting sensitive medical information.
Patients should contact the Practice to determine the appropriate method for communicating confidential health information.
4. SMS Communications
Tullahoma Integrated Health DBA Tullahoma Chiropractic Center may offer optional text messaging programs.
Informational and Transactional SMS
With appropriate consent, we may send messages regarding:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Responses to general inquiries
- General office communications
Promotional and Marketing SMS
With separate, explicit consent, we may send messages regarding:
- Practice announcements
- General wellness information
- Educational resources
- Promotional communications about available services
Consent for informational SMS does not automatically authorize promotional SMS.
SMS consent checkboxes are separate, optional, and unchecked by default.
Providing a phone number or submitting an appointment request does not, by itself, constitute consent to receive SMS messages.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of receiving healthcare services.
5. Mobile Information and SMS Consent Privacy
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.
Mobile information and SMS consent data may be processed by service providers acting on our behalf to support communications and operational functions, subject to applicable confidentiality and privacy requirements.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
6. Sharing of Information
We may share information with service providers that assist with:
- Website hosting
- Appointment scheduling
- Communications systems
- Technology support
- Administrative functions
- Website security
Such providers may process information on our behalf as necessary to perform their contracted services.
Patient health information is subject to additional restrictions under applicable healthcare privacy laws.
Where required, appropriate agreements and safeguards are used when service providers handle protected health information.
We may also disclose information when required or permitted by applicable law.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support functionality, improve performance, and understand website activity.
You may be able to manage certain cookie settings through your browser.
Any use of tracking technologies involving protected health information must comply with applicable healthcare privacy requirements.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
Where applicable, protected health information is subject to additional security requirements.
However, no website, electronic transmission, or storage system can be guaranteed completely secure.
We encourage visitors not to submit sensitive medical or identifying information through general website forms.
9. Data Retention
We retain information for as long as reasonably necessary to:
- Respond to inquiries
- Manage appointments
- Provide services
- Maintain consent records
- Meet legal and regulatory requirements
- Support legitimate business operations
Medical records and other protected health information may be subject to separate retention requirements.
10. Your Privacy Rights
Depending on applicable law and the type of information involved, you may have rights to request access to, correction of, or information about certain personal data.
Patients may have additional rights regarding protected health information under HIPAA and other applicable laws.
These rights may include requesting access to medical records, requesting amendments, and receiving information about certain disclosures.
Please contact our office for assistance with privacy-related requests.
11. Communication Preferences
You may opt out of SMS communications by replying STOP.
For assistance with text messages, reply HELP.
You may also contact our support team at [email protected] to discuss communication preferences.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or use external platforms for scheduling, communications, or technical services.
Third-party websites may have their own privacy practices.
We encourage visitors to review those policies when accessing external services.
13. Children's Privacy
Our general website is not specifically directed toward children under 13.
Information relating to minor patients is handled in accordance with applicable healthcare privacy requirements and parental or guardian rights.
14. Changes to This Privacy Policy
We may update this Privacy Policy as necessary to reflect changes in our services, technology, or legal obligations.
Updates will be posted with a revised effective date.
15. Contact Information
For questions about this Privacy Policy, contact:
Tullahoma Integrated Health DBA Tullahoma Chiropractic Center
1940 North Jackson Street, Suite 110
Tullahoma, TN 37388
Support Email: [email protected]